Living with Pets in Condos: What Every Owner and Board Needs to Know

By Nida Galanxhi, Director of Operations, Duka Property Management

As pet ownership continues to rise across Ontario and British Columbia, so too do the conversations – and sometimes conflicts – surrounding dogs and other pets in condominiums. What was once an uncommon sight has now become an expectation, with many developers marketing pet-friendly amenities like dog runs, grooming stations, and pet-washing stations.

But what happens after the welcome mat is rolled out? That’s where property managers, board members, and residents must come together to strike a careful balance between embracing our furry companions and maintaining a harmonious living environment.

Why Pet Policies Matter

For a condo community to function effectively, clarity is key. Whether your building is already pet-friendly or considering an update to your rules, reviewing your condo’s Declaration is the first step. The Declaration may contain specific clauses about pet ownership that cannot be overridden by additional rules.

Common pet-related provisions include:

• Size or weight limits (e.g., dogs under 25 lbs)

• Breed-specific restrictions or bans on dangerous animals

• Prohibition of unattended pets on balconies

• Leash requirements in common areas

• Limits on number of pets per unit

These rules are not arbitrary—they exist to reduce disputes, maintain cleanliness, and protect the safety and quiet enjoyment of all residents.

The Reality: When Pets Become a Problem

Nuisance vs. Dangerous Pets

A key distinction is made between nuisance pets (e.g., excessive barking, aggression, property damage) and dangerous pets (e.g., animals with a history of biting or legally banned breeds).

Under Ontario’s Condominium Act, Section 117(1), any condition or activity that may cause injury or damage is prohibited – including dangerous pets. Boards have a legal duty to act when a risk is identified.

If a pet is deemed a nuisance or a danger, most governing documents allow the board to request removal within a specific timeframe, often 14 days.

Common Challenges Include:

• Excessive noise: Barking at all hours disrupts neighbours – especially in today’s work-from-home climate.

• Elevator etiquette: Not everyone is a dog person. Jumping, licking, or barking in elevators makes others uncomfortable.

• Cleanliness: Accidents happen – but who pays for cleanup? Owners must take responsibility.

• Lack of outdoor space: Many urban condos lack proper relief areas. A small patch of grass isn’t enough.

Enlightened Enforcement: A Step-by-Step Approach

Boards must apply rules fairly and consistently. Selective enforcement is a major legal risk.

Here’s how to responsibly manage a pet-related concern:

1. Identify the Issue
   Is the pet unauthorized, disruptive, or dangerous?

2. Review Governing Documents
   What does the Declaration, By-laws, and Rules say?

3. Open Communication
   Begin with a respectful conversation with the resident.

4. Board Action
   If unresolved, issue warnings or notices as per policy.

5. Legal Resolution
   Escalate to the Condominium Authority Tribunal (CAT) if needed.

All actions should be clearly documented – including complaints, notices, and correspondence.

Governance vs. Operations: Who Does What?

As Vice President of Operations Gene Lewis points out, effective pet management is a shared responsibility:

• Boards must govern with fairness, clarity, and an understanding of trade-offs—balancing the community’s desire for pets with practical limits.

• Property Managers must operationalize policies with professionalism, compassion, and consistency.

For example, size restrictions may seem logical – but do they hold up in real life? A quiet 100 lb. Golden Retriever in a 2,000 sq. ft. unit may be less of an issue than a yappy 12 lb. terrier in a studio apartment. What are we really trying to control –  size, noise, or risk?

Real-Life Questions Condo Communities Should Be Asking

• Should size limits be reconsidered? Focus on behaviour, not weight.

• What’s our dog relief plan? Is the property equipped with outdoor pet areas, or should alternatives be explored?

• How do we manage shared spaces? Elevators, lobbies, and hallways require etiquette and sometimes even policies on muzzling.

• What happens when there’s an accident? Transparent cleanup policies avoid frustration and ensure fairness.

• Can we build community through pets? A building-wide pet social or newsletter can be a great way to connect residents.

• Do we allow treats at the front desk? Cute or controversial? Either way, it should be a conscious decision.

Registration and the PRS List

If your condominium has implemented a Pet Registration System (PRS), ensure your pet is on the list. Registration typically involves:

• Filling out a form

• Providing vet records and vaccination proof

• Agreeing to the condo’s pet policies

Being on the PRS list can help managers identify pets during emergencies, ensure compliance, and track incidents fairly.

Final Thoughts

Duka’s philosophy of Enlightened Property Management means going beyond policy enforcement. It’s about thoughtful, forward-looking strategies that build community and foster respect – between neighbours and species alike.

By proactively managing pet-related issues and encouraging resident engagement, condominium corporations can remain both pet-welcoming and peaceful.

About the Author
Nida Galanxhi is the Director of Operations at Duka Property Management, one of Canada’s leading condominium management firms. With extensive experience overseeing diverse communities across Ontario and BC, she is passionate about policy clarity, operational excellence, and building stronger condo communities.